Refund Policy

At Hardline Tactical, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer the following return policy to facilitate a smooth and hassle-free return process.

 

1. Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• The return must be initiated within 30 days of the purchase date.

• Proof of purchase (e.g., receipt or order number) is required.

 

2. Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized products

• Gift cards

• Clearance or final sale items

• Opened software or DVDs

 

3. Return Process

1. Initiate a Return:

   • Contact our customer service team at returns@hardlinetactical.com or call [Insert Phone Number] to request a return authorization.

   • Provide your order number, item(s) you wish to return, and the reason for the return.

2. Return Authorization:

   • Once your return request is approved, you will receive a return authorization number and detailed instructions on how to return your item(s).

3. Shipping the Return:

   • Pack the item(s) securely in the original packaging, including all accessories, manuals, and documentation.

   • Clearly write the return authorization number on the outside of the package.

   • Ship the return package to the address provided in the return authorization instructions. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Inspection and Refund:

   • Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria.

   • If approved, a refund will be processed to your original method of payment within [Insert Number] business days. Please note that it may take additional time for your bank or credit card company to post the refund.

 

4. Exchanges

If you need to exchange an item for a different size or color, please follow the return process to return the original item and place a new order for the desired item.

 

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at returns@hardlinetactical.com or call [Insert Phone Number]. We will arrange for a replacement or refund and cover the return shipping costs.

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6. Contact Us

For any questions or concerns regarding our return policy, please contact us at:

Email: returns@hardlinetactical.com